Privacy Policy
Last Updated: November 10, 2026
1. Introduction
Welcome to PRIMEVOLT LLC ("PRIMEVOLT," "we," "us," or "our").
At PRIMEVOLT, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our online store, purchase our dog training products, contact our customer support, or otherwise interact with our services.
Our online store operates using the Shopify platform, which provides e-commerce services that help us offer our products and process customer orders.
By using our website, you acknowledge the practices described in this Privacy Policy. Where required by applicable law, we will obtain your consent before processing your personal information for specific purposes.
2. Information We Collect
We may collect the following categories of personal information when you interact with our website.
Personal and Contact Information
When you place an order, create a customer account, or contact us, we may collect:
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Full name
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Email address
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Phone number
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Billing address
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Shipping address
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Customer account details
Order and Transaction Information
When you make a purchase, we may collect information about your transaction, including:
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Products purchased
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Order number and order history
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Purchase date and transaction amount
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Payment status and payment-related information
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Shipping and delivery information
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Return, refund, and warranty requests
Device and Browsing Information
When you visit our website, certain technical information may be collected automatically, including:
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Internet Protocol (IP) address
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Browser type and version
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Device type and operating system
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Pages visited and website interactions
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Referring websites
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Cookies and similar tracking technologies
Customer Communications
When you contact us regarding product questions, orders, technical support, or other concerns, we may collect the information you voluntarily provide, including messages, product details, and attachments.
3. How We Use Your Information
We use personal information for legitimate business purposes, including:
Order Processing and Fulfillment
To process purchases, confirm orders, arrange shipping, provide delivery updates, and manage returns or refunds.
Customer Support
To respond to inquiries, help customers understand our dog training products, provide product assistance, and resolve order-related issues.
Website Improvement
To understand website performance, improve navigation, identify technical problems, and enhance the customer shopping experience.
Marketing and Communications
Where permitted by applicable law, we may use your information to send product updates, promotional offers, or other marketing communications.
You can unsubscribe from promotional emails at any time using the unsubscribe link included in those messages.
Security and Fraud Prevention
To help detect suspicious transactions, prevent fraudulent activity, protect our services, and maintain the security of our website.
Legal Compliance
To comply with applicable laws, regulations, legal processes, and recordkeeping obligations.
4. Shopify and Third-Party Service Providers
Our online store is powered by Shopify.
Shopify and other service providers may process personal information to support website hosting, checkout, payment processing, order management, fraud prevention, and other e-commerce functions.
Depending on the services used by our store, personal information may be disclosed to:
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Shopify: To operate and maintain our online store and support e-commerce functionality.
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Payment Service Providers: To authorize and process payments and help prevent payment fraud.
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Shipping and Logistics Providers: To process shipments and deliver orders.
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Customer Support Providers: To help us respond to customer inquiries and resolve service issues.
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Analytics and Advertising Providers: Where enabled, to understand website performance and measure or deliver advertising.
We disclose personal information as reasonably necessary to provide our services or for other purposes described in this Privacy Policy.
Third-party providers may process information according to their own privacy policies and applicable contractual arrangements.
For additional information about Shopify's privacy practices, please visit:
https://www.shopify.com/legal/privacy/consumers
5. Payment Information
We understand that payment security is an important part of online shopping.
When you make a purchase through our website, your payment information may be processed by Shopify and the payment service providers available at checkout.
These providers handle payment information according to their applicable security practices, terms, and privacy policies.
We use transaction-related information to confirm purchases, manage orders, process refunds, and resolve payment-related inquiries.
Please avoid sending complete credit card information or other sensitive payment credentials through email or our contact form.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support its functionality and improve the shopping experience.
These technologies may be used to:
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Remember shopping cart contents and customer preferences.
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Maintain website functionality and security.
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Understand how visitors interact with our website.
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Evaluate website performance.
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Support marketing and advertising activities where enabled.
Some cookies are necessary for the operation of our online store. Others may be used for analytics or advertising, depending on our website configuration.
You may be able to manage cookies through your browser settings or through privacy choices made available on our website.
Disabling certain cookies may affect website functionality.
Where applicable law requires consent for non-essential cookies, we will provide appropriate consent choices.
7. Advertising and Data Sharing Choices
Depending on the advertising and analytics services enabled on our store, certain browsing information may be disclosed to third-party partners for advertising measurement or personalized advertising.
Under some U.S. state privacy laws, these activities may be classified as the "sale" or "sharing" of personal information or as processing for targeted advertising, even when no money is exchanged for the information.
Where applicable, you may have the right to opt out of these activities.
To request information about your advertising privacy choices, please contact us at info@prvhub.com.
Where required, we will also provide additional privacy controls or opt-out mechanisms through our website.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.
Retention periods may depend on:
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The duration of our relationship with you.
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Order fulfillment and customer service requirements.
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Tax, accounting, and legal obligations.
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Fraud prevention and security considerations.
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The resolution of disputes or legal claims.
When information is no longer reasonably required, we will take appropriate steps to delete or de-identify it, subject to applicable legal and operational requirements.
9. Data Security
Protecting customer information is important to PRIMEVOLT LLC.
We seek to use reasonable administrative, technical, and organizational measures appropriate to the personal information we handle.
Our online store also relies on Shopify and other service providers for important aspects of its technical infrastructure and security.
However, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
If you believe your personal information has been compromised in connection with our services, please contact us promptly.
10. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.
These may include the right to:
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Access: Request information about the personal data we maintain about you.
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Correction: Request correction of inaccurate personal information.
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Deletion: Request deletion of personal information, subject to applicable exceptions.
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Data Portability: Request a copy of certain personal information in an available portable format.
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Opt Out: Opt out of certain targeted advertising, data sharing, or sales of personal information, where applicable.
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Withdraw Consent: Withdraw consent for processing activities that rely on your consent.
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Non-Discrimination: Exercise applicable privacy rights without unlawful discriminatory treatment.
To submit a privacy-related request, please contact:
We may need to verify your identity before processing certain requests to help prevent unauthorized disclosure or deletion of personal information.
We will respond in accordance with applicable legal requirements. Some requests may be subject to legal exceptions.
If your request is denied and applicable law provides a right to appeal, you may contact us to request a review of that decision.
11. Children's Privacy
Our online store is intended for adults purchasing pet training products and is not directed toward children under the age of 16.
We do not knowingly solicit personal information directly from children under 16.
If you believe a child has provided us with personal information without appropriate authorization, please contact us at info@prvhub.com so we can review the situation and take appropriate action.
12. International Data Processing
Our business is located in the United States, and our online store uses Shopify and other service providers that may process information in different countries.
As a result, personal information may be transferred to, stored in, or processed in jurisdictions outside your country or state of residence.
Where required by applicable law, appropriate measures will be used to support lawful international transfers of personal information.
13. Third-Party Websites
Our website may contain links to third-party websites, services, or resources.
We are not responsible for the privacy practices, security, or content of websites operated by third parties.
We encourage you to review the privacy policies of third-party websites before submitting personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or applicable legal requirements.
When changes are made, we will update the "Last Updated" date at the top of this page.
Where required by applicable law, we will provide additional notice or obtain consent for material changes.
We encourage customers to review this page periodically to stay informed about how we handle personal information.
15. Contact Information
If you have questions about this Privacy Policy, how your information is handled, or how to exercise your privacy rights, please contact us using the information below.
Company Name: PRIMEVOLT LLC
Email: info@prvhub.com
Phone: +1 (816) 597-2887
Business Address:
305 Hillview St, Cape Girardeau, MO 63703, United States
We value your privacy and appreciate the trust you place in PRIMEVOLT.
PRIMEVOLT LLC
Better Training. Stronger Bonds. Happier Dogs.