Shipping Policy

Last Updated: November 10, 2026

1. Shipping Information

Thank you for shopping with PRIMEVOLT LLC!

At PRIMEVOLT, we are committed to providing a convenient and reliable shopping experience for our customers. We understand that receiving your order safely and on time is important, and we strive to make our shipping process as smooth and transparent as possible.

This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

If you have any questions regarding your order or shipment, please contact us at info@prvhub.com.

2. Order Processing

Once you place an order, we will begin preparing it for fulfillment after payment has been successfully authorized and the order has been confirmed.

Order processing may include payment verification, product preparation, packaging, and shipment arrangements.

Please note:

• Orders are processed according to product availability and fulfillment requirements.

• Processing times may vary depending on order volume, product availability, and other operational factors.

• Weekends and public holidays may affect order processing.

• Orders requiring additional verification may take longer to process.

Any specific shipping or processing estimates displayed during checkout or communicated in your order confirmation will apply to your purchase.

We will fulfill orders within the applicable promised shipping timeframe or otherwise follow the notification, cancellation, and refund requirements established by applicable law.

3. Shipping Destinations

PRIMEVOLT offers shipping to eligible destinations available through our online store.

Shipping availability may depend on the delivery address, product type, and shipping services supported by our fulfillment providers.

Available shipping destinations and delivery options will be displayed during checkout.

If your location is not supported during checkout, we may be unable to fulfill your order to that address.

For questions about shipping availability, please contact our customer support team before placing your order.

4. Shipping Rates

Shipping charges, if applicable, are determined based on the available shipping methods, delivery destination, and order details.

The applicable shipping cost will be displayed during checkout before you complete your purchase.

Where free shipping or promotional shipping discounts are offered, the applicable eligibility requirements will be communicated on our website or during checkout.

Any additional taxes or charges collected by our store will be disclosed as required during the purchasing process.

5. Estimated Delivery Time

Delivery times may vary depending on your location, selected shipping method, carrier operations, and other circumstances.

Where available, estimated delivery information will be presented during checkout, in your order communications, or through shipment tracking.

Please keep in mind that estimated delivery dates are not guaranteed arrival dates unless expressly stated otherwise.

Delivery may be affected by circumstances such as:

• Severe weather conditions

• Carrier transportation disruptions

• Public holidays

• High seasonal shipping volume

• Customs processing, where applicable

• Incorrect or incomplete shipping information

• Other events beyond reasonable operational control

We will make reasonable efforts to assist customers experiencing delivery-related issues.

6. Order Confirmation and Tracking

After successfully placing an order, you should receive an order confirmation through the contact information provided during checkout.

Once your order has shipped, tracking information will be provided when available from the shipping carrier or fulfillment service.

Tracking information may include:

• Shipping carrier information

• Tracking number

• Shipment status

• Estimated delivery information, where supported

Please allow time for tracking information to become available or update after the carrier receives the package.

If you have questions about your tracking information, please contact info@prvhub.com.

7. Shipping Delays

While we aim to fulfill orders efficiently, occasional shipping delays may occur.

If we determine that an order cannot be shipped within the promised timeframe, we will notify affected customers and provide the applicable options to consent to a revised shipping timeframe or cancel the order for a refund, as required by law.

If we are unable to fulfill an order, we will arrange an appropriate refund in accordance with applicable requirements.

If you have concerns about a delayed shipment, please contact us with your order number so we can help review its status.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please verify your shipping address, including:

• Recipient's full name

• Street address and apartment or unit number

• City and state

• ZIP or postal code

• Contact phone number, where needed for delivery

If you notice an error in your shipping address, please contact us as soon as possible at info@prvhub.com.

We will attempt to assist with address corrections when possible. However, changes may not be available after an order has entered the shipping process.

If an incorrect address causes a delivery issue, we will review the circumstances and available resolution options in accordance with applicable law.

9. Lost, Missing, or Damaged Packages

We understand that shipping issues can be frustrating, and we are here to help.

If your package appears to be lost, missing, or damaged during transit, please contact our customer support team.

When contacting us, please provide:

• Your order number

• Your full name

• The email address associated with your purchase

• A description of the delivery issue

• Relevant photographs, if the package or product arrived damaged

If tracking indicates that your package has been delivered but you cannot locate it, please check your delivery location and any available carrier delivery information.

You may also contact us so we can help investigate the issue.

Depending on the circumstances and applicable consumer rights, available resolutions may include further investigation, replacement, or refund.

10. Multiple Packages

Some orders may be shipped in separate packages depending on product availability and fulfillment arrangements.

If your order is divided into multiple shipments, the packages may arrive at different times.

Where available, separate tracking information will be provided for each shipment.

Please contact us if you need assistance understanding the status of a partially delivered order.

11. International Shipping and Customs

International shipping is available only to destinations supported by our online store.

For eligible international orders, delivery times may be affected by customs inspections, import procedures, and local transportation services.

Depending on the destination and checkout arrangements, import duties, taxes, or customs-related charges may apply.

Responsibility for these charges will depend on the shipping terms communicated at checkout and applicable law.

Certain electronic dog training products may also be subject to local import, shipping, or usage restrictions.

We reserve the right to decline shipments to destinations where fulfillment would violate applicable laws or shipping regulations.

12. Product Shipping Restrictions

Some dog training products contain electronic components or rechargeable batteries that may be subject to transportation requirements.

Shipping availability may therefore vary depending on the product and destination.

We will arrange shipments using applicable carrier requirements and relevant transportation regulations.

Customers should review product information and local regulations before placing an order, particularly when purchasing electronic dog training equipment for use outside the United States.

13. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests before shipment.

However, once an order has entered fulfillment or has been shipped, certain changes may no longer be possible.

For information about returning an order after delivery, please refer to our Return & Refund Policy.

Nothing in this section limits cancellation or refund rights available under applicable law.

14. Returns and Refunds

For questions about returning a product, requesting an exchange, or obtaining a refund, please review our Return & Refund Policy.

Customers with defective, damaged, or incorrect items are encouraged to contact us so that we can review the issue and help determine the appropriate resolution.

Please do not send products to our listed business address for returns unless we have confirmed the correct return destination and instructions.

15. Contact Us

If you have questions about shipping, delivery, tracking, or your order status, our customer support team is here to assist you.

Please contact us using the following information:

Company Name: PRIMEVOLT LLC

Email: info@prvhub.com

Phone: +1 (816) 597-2887

Business Address:

305 Hillview St, Cape Girardeau, MO 63703, United States

When contacting us about an existing order, please include your order number to help us locate your purchase.

Thank you for shopping with PRIMEVOLT. We appreciate your trust and look forward to supporting you and your four-legged companion.

PRIMEVOLT LLC

Better Training. Stronger Bonds. Happier Dogs.