Return & Refund Policy

Return & Refund Policy

Last Updated: November 10, 2026

1. Our Return & Refund Commitment

Thank you for shopping with PRIMEVOLT LLC!

At PRIMEVOLT, customer satisfaction is one of our priorities. We are committed to providing reliable dog training products and a convenient shopping experience.

We understand that sometimes a purchase may not meet your expectations. Whether you have changed your mind, received an incorrect item, or experienced a product issue, we aim to make the return and refund process fair, clear, and straightforward.

Please review this Return & Refund Policy carefully before requesting a return.

If you need assistance, contact us at info@prvhub.com.

2. 30-Day Return Policy

We offer a 30-day return window for eligible products.

You may request a return within 30 calendar days from the date your order is delivered.

To qualify for a standard change-of-mind return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • All original accessories, manuals, and included components must be returned.

  • The item must not show signs of misuse, damage, excessive wear, or unauthorized modifications.

  • You must provide proof of purchase, such as an order number or order confirmation.

For hygiene and product safety reasons, dog training collars that have been worn or used may not qualify for standard change-of-mind returns.

If your item is defective, damaged upon arrival, or incorrect, please refer to Section 4 for additional assistance.

These conditions do not limit any rights or remedies available under applicable law.

3. How to Request a Return

To initiate a return, please follow the steps below.

Step 1: Contact Us

Email our customer support team at info@prvhub.com within 30 days of receiving your order.

Please include:

  • Your full name

  • Your order number

  • Your email address associated with the purchase

  • The product name or model

  • The reason for your return

  • Relevant photos or videos, if applicable

Step 2: Return Request Review

Our customer support team will review your request and determine whether your item meets the applicable return requirements.

Step 3: Receive Return Instructions

If your return is approved, we will provide the appropriate return shipping address and instructions.

Step 4: Ship Your Return

Securely package the product, including its original accessories and documentation, and ship it according to the instructions provided.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed.

Please do not return products without first contacting us for return authorization and instructions.

4. Damaged, Defective, or Incorrect Items

We strive to ensure that every order arrives in the correct condition.

If you receive a damaged, defective, incomplete, or incorrect item, please contact us as soon as reasonably possible after discovering the issue.

To help us review your request, provide:

  • Your order number

  • A description of the issue

  • Photographs or videos showing the problem, if available

Depending on the circumstances, we may offer an appropriate resolution, including:

  • A replacement product

  • An exchange

  • A full or partial refund, where appropriate

  • Other remedies required by applicable law

If a return is required due to a verified product defect, shipping damage, or an incorrect item sent by us, PRIMEVOLT will cover the necessary return shipping costs.

Please discontinue use of any electronic training collar that is damaged, overheats, or operates abnormally.

For products containing rechargeable batteries, please contact our support team before attempting to return a damaged or potentially unsafe battery-powered product.

5. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Change-of-Mind Returns

For eligible returns that are not related to product defects, shipping damage, or fulfillment errors:

  • Customers are responsible for return shipping costs.

  • Customers may select a suitable shipping carrier, subject to any return instructions provided.

  • We recommend using a trackable shipping service.

  • Original shipping charges are generally non-refundable, except where required by law or otherwise agreed upon.

Defective, Damaged, or Incorrect Items

If a return is necessary because of a verified product defect, shipping damage, or an incorrect item sent by PRIMEVOLT, we will cover the necessary return shipping costs.

We will provide instructions for the return shipment when applicable.

6. No Restocking Fees

PRIMEVOLT does not charge restocking fees for eligible returns.

There are no additional restocking fees for returned items that meet the applicable conditions of this policy.

Customers requesting a change-of-mind return remain responsible for return shipping costs as described in Section 5.

7. Refund Processing

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

Approved refunds will be processed within 5 business days after refund approval.

Refunds will generally be issued to the original payment method used for the purchase, unless another arrangement is required by law or agreed upon.

Please note:

  • The 5-business-day period refers to our refund processing time after approval.

  • Your bank, credit card issuer, or payment provider may require additional time to make the refunded amount available.

  • Shipping charges are refunded where required by law or expressly provided under this policy.

  • Any applicable statutory refund deadlines will take precedence if they require faster processing.

If you have not received your refund after the communicated processing period, please contact us at info@prvhub.com.

8. Exchanges and Replacements

If you receive an incorrect, defective, or damaged product, please contact our customer support team to request assistance.

Exchanges and replacements are subject to product availability.

If the requested replacement is unavailable, we may offer an appropriate alternative or refund.

For change-of-mind exchanges, the original item must meet the standard return eligibility requirements outlined in this policy.

Any applicable shipping costs will be communicated before an exchange is arranged.

9. Non-Returnable Items

The following items may not qualify for standard change-of-mind returns:

  • Products that have been used, worn, or significantly altered

  • Products damaged due to misuse or improper handling

  • Products missing essential accessories or components

  • Products showing excessive wear or unauthorized modifications

  • Products sold as final sale where clearly disclosed before purchase and permitted by law

  • Products returned outside the 30-day return window, unless otherwise required by law

These restrictions do not apply where a return, refund, or other remedy is required under applicable consumer protection laws.

If you are unsure whether your product qualifies for a return, please contact us before sending it back.

10. Order Cancellations

If you wish to cancel or modify an order, please contact us as soon as possible at info@prvhub.com.

We will make reasonable efforts to accommodate cancellation requests before shipment.

Once an order has entered the fulfillment process or has been shipped, cancellation or modification may no longer be possible.

If your order has already shipped, you may request a return after delivery in accordance with our 30-day return policy.

If PRIMEVOLT cancels an order after payment has been collected, the appropriate refund will be issued in accordance with applicable law.

11. Lost or Missing Packages

If your package appears to be lost or tracking indicates delivery but you have not received it, please contact our customer support team.

We may ask you to verify your shipping address and review the available tracking information.

We will work with the relevant shipping provider, when appropriate, to investigate the delivery issue.

Depending on the circumstances and applicable consumer rights, we may arrange a replacement, refund, or another appropriate resolution.

For additional information, please review our Shipping Policy.

12. Product Warranty and Technical Support

PRIMEVOLT is committed to helping customers use their dog training products properly.

If you experience a product-related issue, please contact us with your order number, product model, and a description of the problem.

Our customer support team will review the issue and provide available troubleshooting guidance or information regarding applicable warranty coverage.

Where a product warranty is offered, its coverage and duration will be specified in the applicable warranty documentation.

This Return & Refund Policy does not replace any product warranty or limit legal rights that cannot be waived under applicable law.

13. Return Address

All returns and warranty claims require prior authorization from PRIMEVOLT LLC.

Please contact info@prvhub.com to obtain the appropriate return address and shipping instructions before sending any product back.

Please do not ship returns to our business address unless specifically authorized by our customer support team.

14. Your Consumer Rights

We are committed to handling returns and refunds fairly and in accordance with applicable consumer protection laws.

Nothing in this Return & Refund Policy limits or excludes rights or remedies that cannot legally be waived, including applicable protections concerning defective products, inaccurate product descriptions, and undelivered orders.

Where mandatory legal requirements conflict with this policy, those legal requirements will take precedence.

15. Changes to This Policy

We may update this Return & Refund Policy periodically to reflect changes in our business operations, product offerings, customer service procedures, or applicable laws.

The revised policy will be published on our website with an updated "Last Updated" date.

Changes will not improperly reduce rights associated with purchases made before the revised policy took effect.

We encourage customers to review this policy before placing an order.

16. Contact Information

If you have questions about returns, refunds, exchanges, order cancellations, or product issues, please contact us.

Company Name: PRIMEVOLT LLC

Email: info@prvhub.com

Phone: +1 (816) 597-2887

Business Address:

305 Hillview St, Cape Girardeau, MO 63703, United States

Please include your order number when contacting us regarding an existing purchase.

Thank you for choosing PRIMEVOLT. We appreciate your trust and are committed to providing helpful service throughout your shopping experience.

PRIMEVOLT LLC

Better Training. Stronger Bonds. Happier Dogs.