Warranty Policy

Warranty Policy

Last Updated: November 10, 2026

1. Our Warranty Commitment

Thank you for choosing PRIMEVOLT LLC!

At PRIMEVOLT, we are committed to providing reliable dog training products and dependable customer support. We believe that quality products and responsible after-sales service are essential to a positive shopping experience.

We understand that electronic dog training equipment plays an important role in helping pet owners communicate with their dogs. That's why we stand behind our products with a 12-Month Limited Warranty covering eligible manufacturing defects under normal and intended use.

This Warranty Policy explains our warranty coverage, exclusions, claim procedures, and available remedies.

If you experience any issues with your PRIMEVOLT product, please contact our customer support team at info@prvhub.com.

2. 12-Month Limited Warranty

PRIMEVOLT LLC provides a 12-Month Limited Warranty on all Dog Training Collar products purchased directly from our online store.

Warranty Duration: 12 Months

Warranty Start Date: The Date of Product Delivery

The warranty period begins on the date your product is delivered to the shipping address associated with your order and continues for 12 months.

If your order contains products delivered on different dates, the warranty period for each product begins on its respective delivery date.

During the warranty period, PRIMEVOLT will provide appropriate warranty service for verified defects in materials or workmanship that arise under normal and intended use.

This limited warranty applies to eligible products purchased through our official online store and does not restrict any non-waivable rights available under applicable consumer protection laws.

3. Products Covered by This Warranty

This 12-Month Limited Warranty applies to all Dog Training Collar products sold through the PRIMEVOLT online store.

Covered products may include:

  • Electronic Dog Training Collars

  • Remote Dog Training Collars

  • Rechargeable Dog Training Collars

  • Dog Training Collar Receivers

  • Remote Transmitters and Controllers

  • Included Charging Components and Accessories

Warranty coverage applies to qualifying manufacturing defects in the original product and its included components.

Individual parts and accessories are covered only for defects in materials or workmanship under normal use, subject to the exclusions described in this policy.

4. What Is Covered

Our limited warranty covers verified manufacturing defects occurring within the 12-month warranty period.

Examples of potentially covered issues include:

Manufacturing Defects

Defects in materials or workmanship that affect the product's normal operation or intended functionality.

Electronic Component Failures

Qualifying malfunctions involving the collar receiver, remote transmitter, control buttons, or internal electronic components.

Charging System Defects

Manufacturing defects affecting the charging port, charging connection, rechargeable battery, or included charging components.

Remote and Receiver Communication Issues

Verified hardware defects that prevent the remote transmitter and collar receiver from communicating properly under normal operating conditions.

Functional Malfunctions

Other product malfunctions caused by covered manufacturing defects rather than improper use, accidental damage, or external conditions.

Each warranty claim will be reviewed to determine whether the reported issue qualifies for coverage.

5. What Is Not Covered

This limited warranty does not cover damage or malfunctions caused by circumstances unrelated to defects in materials or workmanship.

Examples of excluded conditions include:

  • Accidental drops, impacts, crushing, or other physical damage.

  • Damage resulting from misuse, abuse, neglect, or improper operation.

  • Damage caused by improper charging equipment or electrical misuse.

  • Water damage resulting from exposure beyond the product's specified water-resistance rating.

  • Damage caused by excessive heat, fire, or other extreme environmental conditions.

  • Damage resulting from chewing, biting, or other physical damage caused by animals.

  • Normal cosmetic wear, including scratches, discoloration, or fading.

  • Normal battery capacity reduction resulting from aging and ordinary use.

  • Damage caused by improper storage, cleaning, or maintenance.

  • Damage directly resulting from improper modifications or repairs.

  • Loss or theft of the product.

Using third-party accessories or obtaining independent repair services does not automatically void warranty coverage. However, damage actually caused by incompatible accessories, improper modifications, or faulty repairs may be excluded where permitted by law.

These exclusions do not limit statutory rights or remedies that cannot legally be waived.

6. How to Submit a Warranty Claim

If your PRIMEVOLT product develops a problem during the warranty period, please follow the steps below.

Step 1: Contact Customer Support

Email us at info@prvhub.com with the subject line:

"Warranty Claim – PRIMEVOLT"

Please include:

  • Your full name

  • Your order number or proof of purchase

  • Your email address

  • Product name or model number

  • A detailed description of the issue

  • Relevant photos or videos, if available

Step 2: Initial Troubleshooting

Our customer support team may provide troubleshooting instructions to help identify and resolve the issue.

Depending on the problem, this may include checking the charging connection, power supply, device pairing, or product settings.

If the product is physically damaged, overheats, or operates abnormally, discontinue use immediately.

Step 3: Warranty Evaluation

If troubleshooting does not resolve the problem, we will review your warranty claim and determine whether additional information or product inspection is necessary.

Step 4: Warranty Resolution

If the reported issue is confirmed to be covered by our limited warranty, PRIMEVOLT will arrange an appropriate repair, replacement, or refund in accordance with this policy and applicable law.

7. Warranty Remedies

For approved warranty claims, PRIMEVOLT may provide one of the following remedies:

Free Repair

If the product can be appropriately repaired, we may arrange a repair of the defective product or component at no additional cost for the covered defect.

Free Replacement

If repair is impractical or unavailable, we may provide a replacement product or equivalent component.

If the original product is no longer available, we may offer a comparable replacement with substantially similar functionality.

Refund

If repair or replacement cannot reasonably be provided, we may offer an appropriate refund in accordance with applicable law.

Approved refunds will be processed within 5 business days after refund approval, unless applicable law requires faster processing.

Refunds will generally be issued to the original payment method. Additional time may be required for your bank or payment provider to post the funds.

Warranty remedies are subject to applicable legal requirements and do not limit non-waivable consumer rights.

8. Warranty Shipping Costs

Approved Warranty Claims

For a verified defect covered under this warranty, PRIMEVOLT will cover the necessary shipping costs associated with an authorized warranty return.

If a replacement is approved, we will also cover the standard shipping costs of delivering the replacement product.

Non-Covered Issues

If the reported issue does not qualify for warranty coverage, our customer support team will explain any available alternative solutions.

Customers will be informed of any optional service or shipping charges before agreeing to them.

We will not charge customers for optional non-warranty services without their consent.

Please contact us before returning any product for warranty evaluation.

9. Warranty Return Address

All warranty returns must be coordinated with PRIMEVOLT customer support.

If a return is necessary, we will provide the correct return address and shipping instructions after reviewing your request.

Authorized Warranty Return Address:

305 Hillview St, Cape Girardeau, MO 63703

Please do not ship warranty returns to our listed business address unless our customer support team has specifically authorized that destination.

If your product contains a damaged, swollen, overheating, or potentially unsafe rechargeable battery, do not attempt to ship it without receiving appropriate safety and shipping instructions.

10. Proper Product Use and Maintenance

To help maintain reliable product performance, we encourage customers to follow the instructions provided with their Dog Training Collar.

Recommended practices include:

  • Read the product manual before operating the device.

  • Use the product only for its intended purpose.

  • Follow the recommended charging procedures.

  • Use compatible charging equipment.

  • Avoid exposing the device to conditions beyond its stated water-resistance rating.

  • Keep charging contacts clean and properly maintained.

  • Inspect the collar and its components regularly for visible damage.

  • Store the product in an appropriate environment when not in use.

  • Discontinue use if the product shows signs of overheating, electrical malfunction, or physical damage.

Dog Training Collars should always be used responsibly and with consideration for the dog's safety and well-being.

These recommendations are intended to support safe product operation and do not create additional warranty exclusions beyond those permitted by applicable law.

11. Warranty and Our 30-Day Return Policy

Our 12-Month Limited Warranty and 30-Day Return & Refund Policy provide different forms of customer protection.

30-Day Return & Refund Policy

Customers may request eligible standard returns within 30 calendar days from the date of delivery.

For standard change-of-mind returns:

  • The product must meet our published return eligibility requirements.

  • Customers are responsible for return shipping costs.

  • No restocking fees are charged.

12-Month Limited Warranty

Our limited warranty covers qualifying manufacturing defects for 12 months beginning on the product delivery date.

Warranty claims may be submitted after the standard 30-day return window, provided the reported defect is covered and the claim is made within the applicable warranty period.

For defective, damaged, or incorrect products, PRIMEVOLT will provide appropriate remedies and shipping arrangements in accordance with the applicable policy and law.

The expiration of the standard 30-day return window does not automatically eliminate warranty coverage.

For additional details, please review our Return & Refund Policy.

12. Warranty Coverage for Repaired or Replaced Products

If your product is repaired or replaced under an approved warranty claim, the repaired or replacement product will remain covered for the remainder of the original 12-month warranty period, or for any longer period required by applicable law.

A repair or replacement does not automatically restart the original 12-month warranty period unless expressly stated otherwise or required by law.

Please retain your original order confirmation and warranty service records for reference.

13. Warranty Limitations

This limited warranty covers qualifying defects in materials and workmanship under normal and intended product use.

PRIMEVOLT does not guarantee specific dog training results, as training outcomes depend on factors including the dog's temperament, environment, health, and training methods.

To the extent permitted by applicable law, PRIMEVOLT may limit responsibility for certain indirect, incidental, or consequential losses.

Some states do not allow certain limitations or exclusions of incidental or consequential damages, so those limitations or exclusions may not apply to you.

Nothing in this policy excludes or restricts liability, implied warranties, or remedies that cannot legally be waived.

14. Your Legal Rights

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

This 12-Month Limited Warranty is provided in addition to applicable consumer rights under federal and state law.

Nothing in this policy is intended to eliminate or improperly restrict any implied warranty, product safety obligation, or other legal protection that cannot be excluded under applicable law.

If any provision of this policy conflicts with mandatory legal requirements, the applicable legal requirement will take precedence.

15. Changes to This Warranty Policy

We may update this Warranty Policy periodically to reflect changes in our products, business operations, customer service procedures, or applicable laws.

Any updated version will be published on our website with a revised "Last Updated" date.

Changes will not improperly reduce warranty rights associated with products purchased under an earlier applicable warranty.

We encourage customers to review the warranty information available at the time of purchase.

16. Contact Information

If you have questions about warranty coverage, product troubleshooting, repairs, replacements, or warranty claims, please contact PRIMEVOLT LLC.

Company Name: PRIMEVOLT LLC

Email: info@prvhub.com

Phone: +1 (816) 597-2887

Business Address:

305 Hillview St, Cape Girardeau, MO 63703, United States

Please include your order number and product model when contacting us about warranty assistance.

Thank you for choosing PRIMEVOLT. We appreciate your trust and are committed to supporting your experience with our dog training products.

PRIMEVOLT LLC

Better Training. Stronger Bonds. Happier Dogs.